Never Chase a Lead Who Already Said No — and Never Spend a Weekend Tuning Settings
Two new AI features: Smart Follow-Up reads what actually happened in a stalled conversation before drafting your next text, and the AI Setup Assistant configures your whole account from one description of your business. Both draft — you always approve.
The Problem With a Flat Follow-Up Schedule
Most missed-call software (TxtBack included, until now) follows up on cold leads with the same fixed schedule no matter what actually happened: a text at 3 days, another at 14, another at 60. That treats a customer who said "let me think about it" exactly the same as one who said "no thanks" — or one who already hired someone else.
Smart Follow-Up reads the real conversation and classifies what happened before it ever drafts a message: still deciding, went quiet after hearing the price, stuck on scheduling, said no outright, or already booked elsewhere. The last two get dropped immediately — no wasted text, no annoyed customer. Everything else gets a specific, context-aware draft instead of a generic "just checking in."
A customer asked about a garage rewire, heard the price range, and went quiet for a week. Smart Follow-Up flags it as price-shock silence and drafts: "Hi — just checking in on that garage rewire. Still thinking about timing, or did you end up going another direction?" — ready for you to approve, edit, or skip.
You Approve Every Send
Smart Follow-Up never texts a customer on its own. Every suggestion lands in a Follow-Ups folder on your Database page and surfaces in the same "Needs you now" banner and alerts you already use for everything else that needs a decision. You can approve it as written, edit the message, or skip it — nothing goes out without you.
It's an account-level toggle, so turning it on simply replaces your fixed win-back schedule for cold leads — it won't run alongside it and double-text the same customer.
The Other Half: AI Setup Assistant
TxtBack has around 15 settings that shape how it sounds, when it asks for a deposit, how it discloses pricing, and who gets alerted — and most owners never find the time to tune all of them. The AI Setup Assistant fixes that: describe your business once, and it proposes every one of those settings already filled in for your trade, with the reason behind each choice written out next to it.
Tone: Friendly but efficient — "Pool service customers want a fast answer, not small talk."
Deposit: $150 fixed on bookings — "Standard for pool equipment calls in your trade."
Nothing changes on your account until you review the proposal and hit approve. You can accept everything, or just the parts you want — it's a starting point built specifically for your business, not a one-size-fits-all default.
Let AI Handle the Follow-Up and the Setup
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