Call Recording & AI Transcription: Never Forget What a Customer Said Again
You take a call on the way to a job. They rattle off the problem, an address, a gate code, a budget. Twenty minutes later you can barely remember half of it. TxtBack now records the call, writes out the whole conversation, and hands you an AI summary of exactly what matters — automatically.
For most tradespeople, the phone call is the paperwork. The details live in your head until you write them down — and when you're slammed, they don't get written down. That's how the wrong part gets ordered, the appointment gets missed, and the quote comes out wrong. Call recording and transcription fix that.
What It Does
When a call is answered, TxtBack records the conversation. The moment you hang up, it:
- Transcribes the whole call into text you can read and search.
- Writes an AI summary — what they need, the address, how urgent it is, any price discussed, and the next step.
- Saves it right on the job, so it's there next to the customer's contact and history.
- Can create the contact and the job for you from what it heard — no manual data entry.
• What they need: Water heater leaking in the garage, wants it replaced • Address/location: 142 Oak Street • Urgency: Urgent — actively leaking • Money discussed: Ballpark quoted $1,400 • Next step: Callback to confirm a same-day install window
Why It's a Big Deal for the Trades
You're not sitting at a desk taking notes. You're driving, carrying tools, or standing in someone's backyard. A summary you can glance at — instead of a call you have to remember — means fewer mistakes, faster quotes, and no "wait, what was the address again?" texts an hour later.
It also builds a real record. Every job now has the conversation attached: what was promised, what was quoted, what the customer actually asked for. That's gold when a job gets disputed, when you hand it to a crew member, or when the same customer calls back six months later.
Find Everything in One Place
All your transcripts and summaries live on a single Transcriptions page. You can browse by latest call, by contact, or on a calendar to see who called on any given day. Search across every conversation to find that one job where someone mentioned a specific address or price — the matching words are highlighted for you.
Private and Compliant by Default
Recording is off until you turn it on, and it's controlled entirely by you. When it's on, every caller hears a short "this call may be recorded" notice before connecting — so you stay on the right side of consent laws. Once a call is transcribed, the audio is automatically deleted, so you keep the useful part (the text) without storing recordings you don't need.
Included in Growth
Call recording, transcription, and AI summaries are part of the TxtBack Growth plan — alongside team accounts, win-back automation, and smart escalation. It's the same AI that already answers your missed calls, now working on your answered ones too.
Turn Every Call Into a Written Record
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