The AI Voice Agent: A Real Receptionist for Calls You Can't Take

A text-back covers the moment right after a missed call. But some customers want to talk to someone right now — especially after hours, or when something is actively going wrong. The Voice Agent is built for exactly that: it picks up, sounds like a real person, and gets you everything you'd have asked for yourself.

What It Does

You choose when it answers — after hours, whenever nobody picks up, or every call. From there it:

• Talks like a person, not a phone tree — three natural voices to choose from, with a mood (friendly, professional, calm and reassuring, and more) that shapes how it sounds.
• Collects the job — name, callback number, address, and what they need — asking one question at a time, the way you would.
• Books the appointment straight onto your calendar, if you've turned that on.
• Texts you a summary the moment the call ends, so you know what happened without listening to anything.
• Lets the caller ask for a person at any point, and connects them to you or whoever you've set up to take over.

Watch It Live, or Jump In Yourself

Every call the Voice Agent handles shows up as a live green bar across the top of your dashboard the second it starts, with a running timer. Open it and you see the conversation as it happens, a checklist of what's been collected so far, and hints on what to say next if you were on the line yourself.

And if you'd rather just talk to the customer — press Jump In. TxtBack calls your phone (or whoever you've set up to take over), tells you who's on the line and what they need, then connects you. The AI steps aside.

Set Up Exactly How You Want It

Everything about it is configurable: the voice, the mood, how fast it talks, a custom greeting, what it's allowed to do (book appointments, quote prices from your Price Book), what happens if it can't handle the call, and a checklist of exactly what you want it to ask every caller — with one-tap starting points for plumbing, HVAC, electrical, pool service, landscaping, and general contracting. You can even call it yourself as a demo before turning it on for real customers.

Included Minutes, No Surprises

The Voice Agent is bundled into TxtBack Growth with 60 minutes a month included. If you go over, extra minutes come out of a prepaid balance billed at a flat per-minute rate — never a surprise charge, and you can turn on auto-refill so a call is never turned away.